Terms and Conditions of Sale
Purchaser acknowledges and agrees to the following terms and conditions:
- Merchandise damaged due to customer neglect is non-returnable.
- It is the customer's responsibility to ensure the merchandise ordered will fit the desired location.
- The removal and/or relocation of old appliances are subject to additional charges. Redelivery due to customer error or being unavailable to receive merchandise, as scheduled, is subject to additional charges. It is agreed and understood that Powerhouse Appliances, Inc. or its agent is not responsible or liable for any damage incurred to any person or property while installing or moving in or out, any new or used merchandise from said premise.
- Powerhouse Appliances, Inc. will not be responsible for damage to floors during delivery. Customer is responsible for floor protection, wall protection, and any other areas requiring surface protection prior to delivery.
- Payment on order holds pricing and does not imply we are physically warehousing product(s).
- Special orders must be paid in full 14 days prior to delivery and cannot be canceled.
- A 3% service charge will be applied to all credit card refunds, including freight fees.
- Powerhouse Appliances, Inc. will not accept any returns that are not in brand new sellable condition packaged in the manufacturer's box, complete with packing material, product literature and blank warranty cards.
- Any product that has been installed (or an attempt has been made to install), cannot be returned.
- All returns are subject to a restocking fee of up to 50% of the original purchase price - clearance items and special orders CANNOT be returned. Powerhouse Appliances, Inc. reserves the right to refuse all returns without authorization and proper documentation
- NO CASH REFUNDS - STORE CREDIT ONLY
- All invoices are due within approved and stated terms and a 1.5% finance charge may be assessed beyond the due date. Customer agrees to pay all costs, including reasonable legal fees, incurred by Powerhouse Appliances, Inc. related to its past due accounts. A $40.00 fee is charged for each returned check.
- Storage fees in the amount of $50 per day will be imposed on all appliances not picked up after 21 days.
- Customers are entitled to any manufacturer's warranty. Powerhouse Appliances, Inc. disclaims all warranties, expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose.
- Customer agrees to these terms published when they place a completed order with Powerhouse Appliances, Inc. and the customer authorizes their credit card company to abide by these terms.
Return Policy
We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or may incur a 30% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
Special order merchandise is Non-refundable — even if not yet delivered — and will not be eligible for return.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.